If you experienced issues with Verizon’s network today, you were not alone. The carrier confirmed to CNET that it has been addressing service outages affecting many users. By Monday evening, Verizon stated that most services should be restored.
“Verizon engineers have fully resolved today’s network disruption that impacted some customers,” the company said in a statement. “Service has returned to normal levels. If you’re still having trouble, we recommend restarting your device.”
A Verizon spokesperson acknowledged the problem began earlier in the day, with an update at 4:53 p.m. ET indicating that while issues were ongoing, progress was being made on a fix. “We know how much people rely on Verizon and apologize for any inconvenience some customers experienced today,” the spokesperson added. “We are working around the clock to fully resolve this issue.”
Details about the specific problems and the number of affected users remain unclear, and it’s also uncertain if Verizon will issue any refunds to customers for the disruption. In a similar situation earlier this year, AT&T provided a $5 credit to customers for a network outage.
Verizon clarified that the issues were not related to Hurricane Helene, which impacted the U.S. over the weekend. Reports of trouble started early Monday, with some users taking to social media to share that their phones were stuck in “SOS mode,” a setting that only allows emergency calls.
According to Downdetector, which tracks service outages, reports of issues were concentrated in major cities such as Chicago, Atlanta, and New York. Meanwhile, T-Mobile and AT&T confirmed that their networks were functioning properly, suggesting that any issues their customers faced might stem from trying to connect with Verizon users who were experiencing service disruptions.
“Based on increased reports on Downdetector related to other providers, we believe our customers may be having challenges connecting with other networks,” a T-Mobile spokesperson noted. “Outside of some areas where restoration is continuing from Hurricane Helene, our network is operating normally.”
